Terms and Conditions

Last updated 3 September 2026 · Effective 9 September 2026

These Terms and Conditions ("Terms") apply to purchases of LUMINA offerings by consumers. Please read them before ordering. By completing a purchase, you enter into a contract with DD Agency, operating the LUMINA brand.

1. About LUMINA

Legal operator: DD Agency, operating the LUMINA brand

Business address:
Dorpsstraat 36
1396 KK Baambrugge
The Netherlands

Dutch Chamber of Commerce (KvK): 27373641

VAT identification number: NL001856489B19

General email: [email protected]

Customer support and returns: [email protected]

2. Eligibility and personal purchase

LUMINA offerings are intended for adults aged 18 and over. A purchase and account are personal to the purchaser and may not be shared, resold or used commercially. If you purchase on behalf of another adult, you must have authority to do so and the participant must accept all applicable Terms, privacy information and participation conditions before receiving access.

You must keep your account and login credentials confidential, use reasonable care to prevent unauthorised access and notify [email protected] promptly if you believe that your account or credentials have been misused. You remain responsible for activity through your account to the extent permitted by law.

3. How the contract is formed

The description, price, included elements, access period, delivery information and any Live Online schedule shown on the offer and checkout pages form part of the contract. You can review and correct your order before submitting it. The contract is formed when payment is accepted and LUMINA sends an order confirmation.

Please save the order confirmation and the version of these Terms supplied or linked with it. LUMINA may decline or cancel an order before fulfilment where there is an obvious pricing or technical error, suspected fraud, stock unavailability or a legal or safety reason. Any payment taken for an order cancelled on that basis will be refunded.

You are responsible for providing complete and accurate contact, account, billing and delivery information and for updating LUMINA promptly if it changes. If an incorrect or incomplete address supplied by you causes a failed delivery or redelivery, LUMINA may charge only the reasonable, documented additional delivery costs caused by that error, to the extent permitted by law.

4. LUMINA offerings

4.1 Seven Layers of Light · In Your Own Rhythm

This is one integrated offering consisting of:

• Immediate access after successful payment to the complete Seven Layers of Light recorded online programme, including the practices and guidance described on the offer page.

• The Lumina Art Collection Box, including the Body & Mind Map and creative materials described on the offer page.

• Access to the applicable Sister Space/community.

• A 12-month access period beginning on the purchase date.

The digital programme and Lumina Art Collection Box are designed as one combined experience and are sold under one contract. LUMINA does not offer either element separately under this offer.

4.2 Seven Layers of Light · Live Online

When offered for sale, Live Online consists of the recorded Seven Layers of Light material, the Lumina Art Collection Box, the applicable Sister Space/community and seven live online sessions of approximately 90 minutes each.

The binding dates, times, time zone, start date and any circle-specific details will be displayed before payment and confirmed after purchase.

Joining a waiting list does not create a purchase contract, reserve a guaranteed place or require payment. Live Online Terms apply only when enrolment opens and a purchase is completed.

5. Prices, VAT and payment

The applicable price is the price displayed at checkout at the time of purchase. Prices for consumers are shown in euros and include applicable VAT unless clearly stated otherwise. Standard shipping of the Collection Box to an eligible EU destination is included in the displayed purchase price.

Payment is processed through Kajabi Payments and its relevant payment-service providers. If a payment plan is offered, it divides the total purchase price into instalments; it is not a monthly cancellable subscription. All instalments remain due unless mandatory law or these Terms provide otherwise. Failed or overdue payments may result in suspension of access after reasonable notice.

If an amount remains unpaid, LUMINA may charge statutory interest and reasonable extrajudicial collection costs only after giving any notice and payment period required by applicable consumer law. Nothing in this paragraph limits mandatory consumer payment protections.

6. Digital access

Access begins immediately after successful payment. All seven layers are made available at the start, subject to normal technical processing. Access lasts for 12 months from the purchase date and ends automatically after that period unless the offer page expressly states otherwise.

Content is provided for online personal viewing and participation. Unless a download option is expressly provided, videos, recordings and other materials are not intended to be downloaded or copied.

7. Collection Box shipping and delivery

The Collection Box is dispatched from the Netherlands within one to three business days after purchase. It is delivered by DHL to eligible addresses in European Union member states. Delivery times depend on the destination and are estimates rather than guaranteed dates.

You are responsible for providing a complete and accurate delivery address and for monitoring delivery notifications. Contact [email protected] promptly if an address is incorrect or a delivery appears delayed.

LUMINA bears the risk of accidental loss or damage until the box has been delivered to you or to a person identified by you to receive it. If a box is confirmed lost, damaged or materially incomplete, LUMINA will, as appropriate, replace the affected component or the full box at no cost. We may request reasonable photographs or other information needed to investigate the issue.

8. Statutory right of withdrawal

YOUR LEGAL RIGHT

Nothing in these Terms removes or limits mandatory consumer rights. The following explains how LUMINA administers the statutory withdrawal process for its combined digital-and-physical offering.

8.1 Immediate digital supply

Before receiving immediate access, you will be asked to expressly request that supply of the digital content begins during the statutory withdrawal period and to acknowledge that, once supply begins, you lose the statutory right of withdrawal in relation to that digital content to the extent permitted by law.

LUMINA will confirm this request and acknowledgement in a form you can retain.

8.2 Physical Collection Box

The statutory withdrawal period applicable to the physical goods is 14 calendar days beginning on the day after you receive the Collection Box.

You may notify LUMINA within that period without giving a reason by using the withdrawal function on our website, the model withdrawal form, or an unambiguous email to [email protected].

8.3 One combined offering

The digital programme and Collection Box form one integrated purchase and are not offered as separate products. A voluntary change-of-mind return of only one element is therefore not accepted.

If you exercise a mandatory statutory right affecting the combined contract, LUMINA will administer the withdrawal and any refund in accordance with applicable law, including the rules for digital content supplied at your express request and any permitted deduction for diminished value of returned goods.

8.4 Returning the Collection Box

After notifying LUMINA of a valid withdrawal, you must return the complete Collection Box within 14 calendar days to:

LUMINA RETURNS
Baarzenstraat 23C
5262 GD Vught
The Netherlands

Questions: [email protected]

You are responsible for the direct cost and risk of the change-of-mind return shipment. We strongly recommend tracked shipping and retaining proof of postage.

The Collection Box must be returned complete and unused. You may open the outer shipping packaging and inspect the contents only to the extent reasonably necessary to establish their nature, characteristics and completeness. Art materials must not be used or consumed.

The large Body & Mind Map paper must be rolled safely and returned inside the original protective tube, which is an essential protective component of the package. Keep the tube during the withdrawal period.

If it is unavailable, contact LUMINA before returning the box so that an equivalent protective return method can be agreed. You may be responsible for diminished value caused by unnecessary handling, use, missing components or inadequate return packaging.

8.5 Refund timing

Where a refund is legally due, LUMINA will process it within 14 days after receiving your withdrawal notice.

We may withhold reimbursement until the returned goods are received or you provide evidence of return, whichever occurs first.

The refund will normally use the original payment method. We will not charge a refund fee, but return shipping for a change-of-mind return remains your responsibility where disclosed before purchase.

9. No voluntary cancellation after statutory rights expire

Because immediate digital access and fulfilment begin promptly, purchases cannot be cancelled and are non-refundable after the applicable statutory withdrawal rights have expired or have been validly lost, except where these Terms or mandatory law require a remedy.

Not using the programme, changing your mind, personal circumstances, travel, a missed live session or failure to log in does not create a refund right.

10. Live Online participation

10.1 Attendance and replays

Live Online includes seven scheduled sessions of approximately 90 minutes. Live participation is strongly expected.

If you miss a session, you will not receive a refund or replacement private session. LUMINA aims to upload the replay within 24 hours. Replays remain available to that circle during the applicable 12-month access period.

10.2 Camera and recordings

Live Online is an intimate, interactive circle. Camera-on participation is a condition of joining and the format may not be suitable for anyone who does not wish to appear on camera.

Sessions are recorded and your display name, image, voice, chat messages and contributions may appear in the replay. Before purchase you will be required to acknowledge these conditions.

Recordings are confidential and may be viewed only within the same Live Online Circle and by authorised LUMINA team members. Participants must not record, download, copy, publish or share a session or another participant's contribution.

10.3 Missed, moved or replacement sessions

If a facilitator is ill or unavailable, LUMINA will use reasonable efforts to reschedule the session within the same week.

If that is not reasonably possible, LUMINA may offer the session on the next suitable date, appoint an appropriate replacement facilitator or, in exceptional circumstances, provide a specially recorded equivalent session.

A minor scheduling or facilitator change does not create a refund right. If the overall nature or value of the Live Online offering is materially reduced, LUMINA will offer an appropriate remedy in accordance with applicable law.

10.4 Cancellation by LUMINA

If LUMINA cancels the entire Live Online Circle and does not offer a reasonable equivalent alternative that you accept, LUMINA will refund the amount paid for that purchase.

LUMINA may request return of an unused Collection Box using a prepaid DHL return label supplied by LUMINA. A used Collection Box need not be returned solely because LUMINA cancels the entire circle.

10.5 Transfer to another participant

Before the first live session, LUMINA may at its discretion approve a one-time transfer of a Live Online place to another eligible adult.

The new participant must accept the applicable Terms, Privacy Policy and recording conditions.

The original purchaser is responsible for arranging and paying for transfer of the Collection Box. Access may never be used by both people and a transfer is not effective until LUMINA confirms it in writing.

11. Community and confidentiality

Participants must treat other participants with respect and keep personal stories, images and contributions shared in Sister Space or a Live Online Circle confidential.

You may speak about your own experience, but you must not identify, quote, screenshot, record or disclose another participant without her explicit permission.

LUMINA may moderate or remove content and may suspend or terminate access for harassment, discrimination, unsafe conduct, infringement, unlawful activity, deliberate breach of confidentiality or serious disruption.

Where termination results from your serious breach, no refund is due except where mandatory law requires otherwise.

12. Health, wellbeing and participation

LUMINA is a creative, educational and embodied programme. It is not medical care, psychotherapy, diagnosis, treatment, emergency support or a substitute for advice from a qualified healthcare professional.

You are responsible for deciding whether each movement, breath, sound, meditation, creative or embodiment practice is appropriate for you.

Work gently, respect your boundaries and stop if you experience pain, dizziness, distress or significant discomfort.

Seek appropriate professional advice before participating if you are pregnant, injured, receiving treatment or have a physical or mental-health condition that may be affected.

No emotional, spiritual, health, relationship, creative or financial outcome is promised or guaranteed.

All Collection Box materials, including botanical elements, pigments and decorative materials, are for creative use only and are not food. Follow all Safety & Care instructions, avoid inhaling dust, and keep materials away from children and animals.

13. Intellectual property

All LUMINA videos, audio, text, designs, practices, course structures, recordings, graphics, downloadable materials, names and Body & Mind Map materials are owned by or licensed to LUMINA and are protected by intellectual-property law.

Your purchase grants a limited, personal, non-exclusive, non-transferable licence for the 12-month access period.

You may not reproduce, teach, distribute, sell, sublicense, publicly perform, publish, upload, share login credentials, create derivative commercial material from, or otherwise exploit LUMINA content without prior written permission.

You retain ownership of your own artwork, photographs and reflections. Providing content to LUMINA grants only the limited permission reasonably necessary to store, display and process it for delivery of the programme. Public or promotional use requires separate permission.

14. Technology and availability

You are responsible for a suitable device, internet connection and current browser.

LUMINA will use reasonable care to keep the platform available but cannot promise uninterrupted access. Maintenance, internet failures, third-party platform outages and security events may occasionally affect availability.

We will use reasonable efforts to restore material access problems.

15. Changes to an offering

LUMINA may make reasonable changes that do not materially reduce the purchased offering, including improvements, sequencing adjustments, replacement of equivalent materials, platform changes and changes required for safety or law.

If a change materially reduces what was purchased, we will offer an appropriate remedy as required by law.

16. Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including mandatory consumer rights or liability for intent, gross negligence, death or personal injury where exclusion is prohibited.

To the extent permitted by law, LUMINA is not liable for indirect or consequential loss, loss caused by failure to follow instructions or safety information, unauthorised sharing by another participant despite confidentiality rules, or circumstances outside LUMINA's reasonable control.

Any limitation applies only to the extent it is fair and legally enforceable.

17. Events outside reasonable control

LUMINA is not responsible for delay or failure caused by events outside its reasonable control, such as serious illness, natural disaster, war, governmental restriction, major carrier interruption, widespread internet or platform outage, or another comparable event.

LUMINA will communicate promptly and take reasonable steps to reduce the effect, reschedule, provide an appropriate equivalent or refund where required by law.

18. Complaints

Please send complaints to [email protected] with your name, order email and a clear description of the issue.

We will acknowledge the complaint and aim to provide a substantive response within 14 days.

Nothing prevents you from using any competent consumer-dispute or court procedure available under mandatory law.

19. Governing law and disputes

These Terms are governed by Dutch law.

If you are a consumer resident in another country, you retain the protection of mandatory consumer law and any mandatory right to bring proceedings in the courts available to you under applicable EU or national law.

20. General

If a provision is invalid or unenforceable, the remaining provisions continue to apply.

A failure to enforce a provision immediately is not a waiver.

LUMINA may update these Terms for future purchases. The version accepted at the time of your purchase continues to govern that purchase unless a change is legally required or you expressly agree otherwise.

LUMINA may use facilitators and carefully selected service providers to perform parts of the offering, including programme delivery, platform hosting, payment processing, customer support and Collection Box fulfilment or delivery. Their involvement does not reduce any responsibility that LUMINA must retain under applicable law or the contract.

21. Contact

Questions about an offer, purchase, delivery, return or these Terms may be sent to [email protected].